Terms & Conditions.

By accessing and using the Citi Foods app, you agree to comply with these terms. If you do not agree, please do not use our services.

Citi Foods provides a platform for ordering food and beverages from various restaurants and vendors. We act as an intermediary between customers and vendors.

• You must create an account to place an order.
• You are responsible for maintaining the confidentiality of your account details.
• Citi Foods is not responsible for unauthorized account access due to your negligence.

• Orders are processed once payment is confirmed.
• Payment methods are subject to the options made available by CitiFoods.
• Orders cannot be canceled once confirmed.

• Estimated delivery times are provided for convenience and are not guaranteed.
• If delivery is delayed or canceled due to unforeseen circumstances, we will notify you as soon as possible.

• Refunds are processed only if the order is incorrect, damaged, or not delivered.
• Refund requests must be made within the applicable period after order delivery.

• Citi Foods is not responsible for the quality of food provided by vendors.
• Citi Foods is not liable for health issues caused by the food you consume.

We may update these terms from time to time. Continued use of our services after updates means you accept the revised terms.

• All riders work with Citi Foods on a freelance / independent basis.
• Riders are not employees of Citi Foods.
• Citi Foods is not responsible for any accident, injury, loss, or damage during deliveries.

• Rider must have their own motorcycle/bike.
• A valid driving license (Learner or Permanent as per law) is mandatory.
• Bike must be in good working condition.

• Helmet is compulsory at all times during duty.
• Maximum allowed speed is 40 km/h.
• Overspeeding is strictly prohibited.
• Riders must follow all traffic rules and laws.
• Any traffic violation or fine will be the rider's own responsibility.

Overspeeding, reckless driving, or unsafe behavior can result in:

• Warning.
• Temporary suspension.
• Permanent removal from Citi Foods platform.

• Riders must protect customer privacy.
• Sharing customer details (name, phone number, address) with anyone is strictly forbidden.
• Riders are not allowed to contact customers for personal reasons.
• Any misuse of customer data will lead to strict action and legal consequences.

• Riders must be polite, respectful, and disciplined with customers, restaurants, and staff.
• Misbehavior, abuse, or misconduct will not be tolerated.

Citi Foods is not liable for:

• Accidents.
• Injuries.
• Bike damage.
• Medical expenses.
• Legal issues caused by rider negligence.

By working with Citi Foods, the rider confirms:

• They have read and understood all terms.
• They agree to follow all rules.
• Any violation may result in account termination.